SGI® FullExpressTM

FullExpress provides comprehensive hardware and software support during standard business hours (5x9). FullExpress includes a four-hour, on-site response for hardware problems and telephone technical support.

Key Features and Benefits
  • Comprehensive hardware and software support delivered during standard business hours (5x9)
  • Four-hour, on-site hardware response
  • Telephone technical support (hardware and software)
  • Updates to SGI software products that are covered under a FullExpress contract*
  • Ability to independently configure coverage hours for hardware and software support
  • Fixed support cost, no incremental charges by incident
Optional Enhancements
Coverage hours can be increased to 5x12, 5x24, 7x9, 7x12, or 7x24. Coverage hours for hardware and software can be configured independently, so you can choose the exact service needed.

The on-site hardware response can be accelerated to two hours.

System Types
FullExpress is available for IRIX® and Linux® systems and software from SGI.

Geographic Availability
FullExpress is a global core offering and is available worldwide.

Learn More
Read the combined service brief for Full Express and FullExpress 7x24 (PDF 219K)

* SUSE Linux Enterprise Server and ProPack for the SGI Altix server require the separate purchase of Upgrade Protection.