All SGI® systems include a limited manufacturer's hardware product warranty with purchase. Some SGI subsidiaries bundle additional services with the product warranty.

This is the published minimum SGI warranty statement which only applies to countries in which SGI has an operating subsidiary. For all other countries please contact SGI for details of the warranty deliverables applicable to that country.

Initial system installation is not included with the product purchase price. While certain products can be easily installed, others are not customer-installable. For these products, installation services must be purchased separately through SGI Installation Services or an authorized Service Partner/Reseller.

Subject to the terms and conditions set forth in SGI's Limited Hardware Warranty, hardware upgrades or replacement parts and/or components added to an existing system, as originally configured by SGI, shall be covered with Return-to-factory warranty for the duration of the original warranty period, or 90 days, whichever is greater.

In Europe and the Middle East, hardware upgrades and/or components purchased shall be warranted for 6 months from the date of installation, unless otherwise stated on the quotation.

Hardware upgrades or replacement parts and/or components added to an existing system must be entitled with the same service level coverage as the upgraded system.

Special Warranty Upgrade Offer
Within 90 days following the purchase of your SGI system, you can upgrade your standard product warranty to more comprehensive support programs at considerable cost savings. Protect your investment by upgrading to the level of support that corresponds to your business requirement. Review the available support programs and contact your SGI representative to initiate your service upgrade.

Next-Business Day On-Site Response
Customers must be located within a one hundred and twenty-five (125) miles or two hundred (200) kilometers of the nearest SGI service office to receive the next-business-day on-site response. If your site is located more than 125-mile/200-km from an SGI service office, the support provided may be subject to additional charges, longer response times, and/or reduced coverage hours.

Customer Obligation Related to Customer Replaceable Units (CRU)

Hardware Repair via Return Material Authorization (RMA)
If you discover a defect in the Hardware during the Warranty Period, contact your local SGI Customer Support Center or SGI Service Provider to initiate the RMA process. In certain cases, SGI will require for you to return an entire blade system or only the failed component. A letter with the repair center address to which parts should be shipped, along with the RMA authorization number, will be provided upon logging a support case.

SGI will make all commercially reasonable efforts to return repaired parts/blades to you within 10 calendar days. Freight to send failed components to SGI or its designated repair center is your responsibility. Freight to return repaired components are paid for by SGI unless such components are found not to be defective by SGI.

Software Telephone Support
For certain products, SGI will provide limited telephone support for a period of ninety (90) days. Telephone technical support will include available software patches and software workarounds and generally available fixes to common SGI software issues; however, such support shall not include consulting services or any other software development. Software updates are not included. This support applies only to operating systems preinstalled by SGI.

Spare Parts Warranty
Purchased spare parts are covered by a 90-day repair/replace warranty starting from the date of shipment.

Spare parts which are exchanged for customers who do not have a service agreement will be covered for 30 days from the time the exchange or replacement part is shipped.

Support Obligations for Non-Contract, Non-Warranty Systems
For customers who have no support contract and whose hardware warranty has expired, SGI at its sole discretion, will generally provide fixes (via critical patches or mandatory Field Change Orders -- FCO) for problems that pose health & safety, security and/or data integrity risks for hardware and software products engineered by SGI and still being actively supported.[Some cost may be associated with these fixes].

Service Move
For information on how to transfer an SGI product warranty from one country to another, please visit our Service Move site.

Definitions
FRU: Field Replaceable Unit
CRU: Customer Replaceable Unit

Additional Information

• SGI Hardware Warranty Terms & Conditions